Refund, Cancellation and Delivery Policy

You buy personalised story videos made for your child, delivered online. Each plan includes the number of videos and the style shown on the website when you order. There are no physical goods, so nothing is posted to you and there is no shipping charge.

Our videos are generated by AI and won't be 100% accurate. Your child's cartoon is an artistic likeness and won't look exactly like them, and the pictures, animation, words and voices can have mistakes or oddities, or differ from what you imagined.

These differences are not a reason for a refund. Please read the stories carefully before you pay.

Writing and reading the stories is free. If you don't like them, change the themes or lessons and we'll write new ones. You can leave at any point before paying, and nothing is charged.

• Your videos appear in My Videos when they are ready, as unlisted YouTube links that only people with the link can watch. The videos of one order can arrive at different times, and My Videos shows how far each one has got.
• Most videos are ready within 24 to 48 hours of payment.
• Our delivery promise: every video within 7 days of payment. A video is delivered when it appears in My Videos and plays.

We give a refund only when a video isn't delivered within 7 days of payment. You can then keep waiting, or cancel that video for a full refund of its share of the price. If we can't make a video for you at all, we refund it in full.

We don't give refunds for any other reason, including a change of mind or how an AI-generated video turns out (see “AI-generated videos” above).

Once you pay, production starts straight away, using paid services, and each video is made just for your child. So a paid order can't be cancelled, except for a video that isn't delivered within 7 days (above). We never charge a cancellation fee.

• Payment failed but money was taken: your bank or Razorpay usually returns it automatically within a few working days, under the Reserve Bank of India's rules. If it isn't back within 7 working days, write to us with the payment reference, and we'll sort it out.
• Charged twice for the same order: we return the extra payment in full.

Write to us from the email address on your account. Tell us your child's name and the date of the order. We acknowledge your message within 48 hours and tell you our decision within 7 working days.

• Refunds go back to the payment method you used, through Razorpay. There is no fee.
• We start the refund within 2 working days of approving it. It usually reaches you within 5 to 7 working days after that; the exact time depends on your bank.
• A video's share of the price is the price you paid divided by the number of videos in the order. If no video of an order is delivered, we refund the whole order.

Please write to us before asking your bank for a chargeback: most problems are sorted out faster that way. If you do raise a chargeback, we share the order details with Razorpay and your bank so they can decide.

Nothing in this policy takes away your rights under the Consumer Protection Act, 2019. If you are not satisfied with how we handle your request, you can call the National Consumer Helpline on 1915 (consumerhelpline.gov.in), or file a complaint with a Consumer Commission (online through the e-Jagriti portal). Our Terms of Service explain more.