Terms of Service

These terms are the agreement between you and Happy Little Stories (“we”, “us”) for using our website and buying our videos.

Our Refund, Cancellation and Delivery Policy is part of these terms, and our Privacy Policy explains how we handle personal data. By creating an account or placing an order, you agree to these terms.

These terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and don't need a physical or digital signature.

To use our service, you must:

• be 18 or older and able to enter a contract under the Indian Contract Act, 1872;
• be the parent or legal guardian of each child whose details and photo you give us;
• use the service for yourself and your family, not for a business.

Children can't have an account or use the website. Our service is offered in India, with prices in Indian rupees.

• Give us true and complete details, and keep them up to date.
• Keep your password secret. You are responsible for what happens in your account.
• Tell us straight away if you think someone else has used your account.

We make personalised story videos that star a cartoon of your child, using the details and photo you give us. The videos are AI-generated and won't be 100% accurate (section 10). Every video is checked before it's released: an automatic check looks through each video, and any video it is unsure of waits for a person on our team.

• Before you pay, you read the stories (their title, a summary and the beginning). If you don't like them, you can change the themes or lessons and we'll write new ones.
• The videos follow the stories you approved. The exact words, scenes and pictures can differ a little as we turn a story into a video.
• Your child's cartoon is an artistic likeness, drawn to look like your child. It is not a photo and won't be exact.
• Each plan includes the number of videos and the style (for example, Still or Animated) described on the website when you order. The videos are in English.

• Prices are in Indian rupees. The price shown before you pay is the full amount you pay: there are no hidden fees or extra charges.
• Payments are taken by Razorpay, by card, UPI, net banking or the other methods it offers. Razorpay's terms apply to the payment, and we never see your card, UPI or bank details.
• Your order is confirmed when your payment succeeds. Its videos then appear in My Videos.
• You can ask us for a receipt or invoice for any payment.
• If we change a price, the new price applies only to new orders. If a price is clearly shown wrongly, we'll tell you before making your videos, and you can cancel for a full refund.

The videos are delivered online, in My Videos, as unlisted YouTube links that only people with the link can watch. Nothing is posted to you. Most videos are ready within 24 to 48 hours of payment; the videos of one order can arrive at different times.

If a video isn't delivered within 7 days of payment, you can cancel it for a full refund. This is the only case in which we refund a video, as our Refund, Cancellation and Delivery Policy explains.

Our Refund, Cancellation and Delivery Policy explains how refunds work. In short: reading the stories is free, and you pay only when you approve them. Once you pay, production starts straight away, so an order can't be cancelled. We give a refund only if a video isn't delivered within 7 days of payment; there are no refunds for a change of mind or for how an AI-generated video turns out.

“Your content” means the photos, names and other details you give us. When you give us your content, you promise that:

• you are the parent or legal guardian of the child it is about;
• you have the right to share each photo (you took it, or the person who did agrees);
• the photo shows only your child (or their pet or toy), and nothing indecent, harmful or unlawful;
• a toy in a photo isn't a character or brand that belongs to someone else, such as a famous cartoon or film character (we can't put other companies' characters in our videos);
• the details are true.

You keep ownership of your content. You give us permission to use it only to provide the service: to make, check, deliver, store and fix your videos, and to keep the records the law requires. This permission ends when your content is deleted (see our Privacy Policy).

We will never use your content or your child's videos in our marketing, or show them publicly, without your separate written permission.

Your child's videos are made for your family. We give you a free, permanent licence to watch them and share them for personal, non-commercial purposes: with family and friends, and on your personal social media.

You may not sell them, use them in advertising or a business, or remove our name from them. Our characters (such as Tomato), artwork, music, voices, software and brand remain ours or our licensors'. Apart from your content, we own the rights in the stories and videos as far as the law gives anyone rights in them.

• The stories, pictures, animation and voices are generated by AI. The videos won't be 100% accurate. Your child's cartoon is an artistic likeness and won't look exactly like them, and a video can have mistakes or oddities: for example a hand drawn strangely, a look that changes a little between scenes, a word said differently, or a scene that isn't quite what you imagined.
• By ordering, you accept this. These differences are not a reason for a refund (see our Refund, Cancellation and Delivery Policy).
• The stories are for enjoyment and gentle learning. They are not educational, psychological or medical advice.

When using our service, you must not:

• give us photos or details of a child you aren't the parent or legal guardian of, or of any other person without their permission;
• upload anything nude, sexual, violent, hateful or unlawful, or anything that exploits or could harm a child;
• give false information or pretend to be someone else;
• use the service to make content that harasses, defames or misleads anyone;
• try to hack, overload, copy, scrape or reverse-engineer the website, or use bots on it;
• resell the service or use it for a business without our written permission;
• break any law.

We may refuse or stop an order that breaks these rules. If we do, we refund the part of the price for videos we haven't delivered. Material that sexually exploits a child is reported to the police, as the Protection of Children from Sexual Offences Act, 2012 requires.

• You can close your account at any time by writing to us. We then delete your data as our Privacy Policy explains.
• We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect a child or anyone else. We'll tell you why, unless the law stops us. If we close your account when you haven't broken these terms, we refund the videos we haven't delivered.
• If we ever stop offering the service, we'll tell you at least 30 days before, finish or refund every paid order, and tell you how long your videos will stay available.

• We work to keep the website running, but it can be unavailable at times, for example during maintenance or when a provider we rely on (such as YouTube or Razorpay) has a problem.
• If YouTube removes or blocks one of your videos, we'll work with you to restore or replace it.
• We may improve or change features. A change never reduces what you have already paid for.

We provide the service with reasonable care and skill.

Nothing in these terms takes away your rights under the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, or any other law that can't be excluded (including your right to complain to the authorities), or limits our responsibility for negligence, fraud, wilful misconduct, or anything else the law doesn't allow us to limit.

Apart from that:

• we aren't responsible for losses that weren't reasonably foreseeable, or for business losses (the service is for personal use);
• we aren't responsible for what other people do with a video link after you share it;
• our total responsibility for any claim about an order is limited to the amount you paid for that order.

If someone makes a claim against us because you gave us a photo or details you had no right to share, or because you deliberately broke the law or these terms, you will cover our reasonable costs and losses from that claim. This doesn't apply to the extent we caused the loss ourselves.

We aren't responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, epidemics, government orders, or major failures of the internet, power or a provider we rely on. We'll tell you, and do our best to limit the effect. Even then, you can cancel any video that isn't delivered within 7 days of payment for a full refund.

If something goes wrong, write to us; most problems are sorted out quickly. We acknowledge every complaint within 48 hours, with a copy of your complaint as we recorded it, and resolve it within one month of receiving it.

If you are not satisfied, you can contact the National Consumer Helpline (call 1915, or visit consumerhelpline.gov.in) or file a complaint with a Consumer Commission under the Consumer Protection Act, 2019, including online through the e-Jagriti portal. For privacy complaints, see section 12 of our Privacy Policy.

These terms are governed by the laws of India. If we have a dispute, we'll first try to settle it together in good faith. Otherwise, the courts in India have jurisdiction. This doesn't affect your right as a consumer to complain to a Consumer Commission, including where you live or work.

We may update these terms, for example when the law or our service changes. We'll publish the new version here with a new effective date and, if a change matters to you, tell you by email or on the website before it applies. An order you have already paid for stays under the terms that applied when you paid.

• These terms and the Refund, Cancellation and Delivery Policy are the whole agreement between you and us about our service.
• If a court finds part of these terms invalid, the rest still applies.
• If we don't enforce a term straight away, we can still enforce it later.
• We may transfer this agreement to a business that takes over our service, if it doesn't reduce your rights. You may not transfer it without our agreement.
• We send notices to the email address on your account. Send yours to support.hls@gmail.com.
• If these terms are translated, the English version applies where they differ.